Terms & Conditions

Fares and Passengers

Flexible Fares

The Rock Transportation Services dba Whidbey SeaTac Shuttle & Charter has elected to invoke the provisions of WAC 480-30-420 and implement Flexible Fares. Under this provision, fuel surcharges and port access fees are no longer applied to your fare. Maximum fares may be as much as 25% above base fares with no lower limit.

Questions? Call 360.679.4003 or email reservations@seatacshuttle.com. The Washington Utilities and Transportation Commission (UTC) regulates us — contact Penny Ingram at 360-664-1242 or pingram@utc.wa.gov; or write: Washington Utilities and Transportation Commission, 1300 S. Evergreen Park Drive SW, P.O. Box 47250, Olympia, WA 98504-7250.

Round Trip

A round trip originates at Point A, terminates at Point B, and returns from Point B to Point A.

Adult Fares

Adult fares apply to passengers who have reached their 16th birthday but have not yet reached their 60th birthday on or before the date of travel.

Senior, Military & Industry Members

Senior: a passenger who has reached their 60th birthday by the date of travel. Military: a passenger on active duty with the U.S. Armed Forces, a retired member, or a dependent with a valid U.S. Armed Forces ID card.

A discount may be applied to certain routes and can change without notice. Notify the reservation agent during booking to receive the discount. Refunds cannot be issued once a fare is purchased.

Youth, Children & Infants

A youth or child is a passenger who has not reached their 16th birthday by the date of travel. Children under 13 must be accompanied by an adult 18 or older. An infant under 2 years, when accompanied by a ticketed adult and not occupying a seat, rides free of charge. Children are not considered infants on their second birthday and must purchase a ticket for all segments on which they are 2 or older.

One stroller or infant restraint is carried free when accompanying the child. A child restraint system is highly recommended for children under 8 unless the child is 4 feet 9 inches or taller — we do not provide seats and drivers cannot assist with securing them. Passengers 13 through 17 traveling alone must have an unaccompanied minor release form on file prior to travel.

Frequent User Fares

Passengers completing 10 round trips within the preceding 6 months receive 1 complimentary round trip of the same or lesser fare class. Passengers completing 10 one-way trips within 6 months receive 1 complimentary one-way trip. The comp trip has no cash value, must be used within 12 months of being earned, and must be earned by the person traveling. When redeemed, it may be assigned to any traveler of the same or lesser fare class. Intra-Island fares are excluded.

National Security

Passengers traveling between a federal reservation or military installation with active security procedures and any other stop will be charged a $5.00 reservation transaction fee per person.

Reservations via Customer Service

Passengers not using online booking who require assistance from a Customer Service Agent by phone may be assessed a $1.00 reservation transaction fee. This fee does not apply if a late booking fee is already being charged.

Refusal of Service

The company may refuse service to a person when, in the company's judgment, any of the following apply:

• Providing service would be hazardous, unsafe, or dangerous to persons or property
• Driveways or roads are improperly constructed, maintained, or have unsafe conditions
• The customer has an outstanding balance due to the company
• The customer refuses to allow company personnel access to baggage prior to loading
• The customer appears to be under the influence of drugs or alcohol
• The customer attempts to bring onboard materials detrimental to the safety or comfort of other passengers
• The customer fails to comply with company rules or driver instructions

Ticket Limitations, Redemption & Online Reservations

Changes, Cancellations & Refunds

One-way and round-trip tickets are valid for 180 days from the date of sale. A transaction fee of up to $15.00 per person per leg applies when reservations are rescheduled, unscheduled, or cancelled. Changes are not allowed after the scheduled departure time.

Reservations made less than 24 hours before departure may incur a $2.00 late booking fee. Reservations may not be changed to a date more than 180 days from the original booking. Unscheduled reservations must be used within 180 days of the original reservation date.

Passengers who fail to appear by their scheduled departure time and have not cancelled or changed at least 24 hours in advance are not eligible for a refund. If a change or cancellation is caused by an airline delay or cancellation, pending reservations will be held for up to 6 months with no rebooking fees. Refunds may be granted for extenuating circumstances at the company's discretion.

Ticket Redemption

Unused tickets will be redeemed at the purchase price. Unused portions of round-trip or commutation tickets will be redeemed by charging the regular fare for the portion used and refunding the balance, except as provided in the Ticket Limitations section above.

Online Reservations

Online reservations must be made at least 1 day in advance. If your departure is less than 1 day away, please call us — a $2.00 late booking fee may apply.

If flying out of SeaTac, we recommend arriving at the airport at least 2 hours before your flight's scheduled departure. If flying into SeaTac for our shuttle, plan to land at least 1 hour before your scheduled shuttle departure. It is the passenger's responsibility to meet standard airline check-in requirements and allow adequate time for TSA screening and/or customs.

Animals and Baggage

Animals

Dogs, cats, and other live animals or birds will generally not be carried. Exception: Service dogs traveling with sight- or hearing-impaired passengers, or documented disability passengers, are carried free of charge. Service dogs must be harnessed and may not occupy a seat.

Companion, therapy, or emotional support pets do not meet ADA guidelines. They must be in passenger-provided IATA-approved kennels (max size 300: 32" × 22.5" × 24") stowed in the luggage compartment. Smaller kennels (max size 50: 9.5" × 12" × 17") may be permitted in the passenger area. Animals must remain fully in the kennel for the entire trip. There is a $10.00 fee per pet carrier.

Baggage Allowance

Each ticketed passenger may carry:

• 1 full-size bag — max 50 lbs and 62 linear inches (L+W+H)
• 1 hand-carry — max 40 lbs, dimensions 10" H × 17" W × 24" L
• 1 personal item — purse, briefcase, or laptop bag

The first excess bag is $5 per trip leg; additional bags may be $10 per bag per leg. Bags not declared at booking may be denied. Items exceeding size or weight limits may be accepted for $30 each. No single piece may exceed 70 lbs or 80 linear inches. Oversized items (surfboards, bicycles, scuba equipment) are space-available; passengers are responsible for loading and unloading.

Boxes without handles (cardboard, plastic, coolers) no larger than 62 linear inches and not exceeding 40 lbs may be accepted by prior arrangement: $10 for the first box, $20 per additional box per leg. Small boxes under 36 linear inches may substitute as a checked bag.

Not counted toward baggage limits: assistive devices (cane, crutches), infant/child restraint devices for ticketed children, outer garments (coat, hat, umbrella), and beverages or reading material.

Baggage Liability

This company does not accept checked baggage. Baggage is placed in a secured portion of the passenger compartment accessed from the rear of the vehicle. Should the company accept any checked baggage, liability is at $100.00 per child and $250.00 per adult, with excess liability available up to $1,000.00 per adult for an additional fee of $10.00 plus $2.00 per $100 of excess valuation declared. Baggage contents are subject to inspection and verification prior to issuing excess valuation.

Schedule Delays & Interruptions

The carrier will not be liable for delays caused by accidents, breakdowns, road conditions or construction, ferry closures or delays, storms, traffic, or other conditions beyond its control, and does not guarantee arrival at or departure from any point at any specific time. The carrier endeavors to maintain its schedules but cannot guarantee doing so at all times.

Parking Policy

Parking is available at Oak Harbor, Bayview, and Langley/Clinton stops at the courtesy of the stop owner. Parking is extremely limited. A round-trip reservation and Parking ID are required. There is a $3.00 per day fee payable to Whidbey SeaTac Shuttle from day one. Call our office to reserve a numbered spot — you must park in that assigned spot only and display the Parking ID on your dash.

Vehicles left beyond the permitted number of days, without a Parking ID, outside the designated area, or interfering with traffic will be towed at the owner's expense and charged $10 per day prior to towing. Parking is on a first-reserved basis.

Parking Locations

• Oak Harbor — Rear lot next to Planet Fitness (former Kmart). Best access from S. Oak Harbor Street between Whidbey Ave and 3rd.
• Bayview — Gravel lot next to Bayview Appliance & Mattress store.
• Langley / Clinton — Parking lot at Ken's Korner, far end of lot. Look for the red and white feather banner for Whidbey SeaTac Shuttle & Charter.

Website Privacy Policy

Whidbey SeaTac Shuttle & Charter (WSSC) is committed to maintaining the privacy and security of personal information of all visitors to this site to the fullest extent permitted by law.

When you visit the WSSC website, basic information may be passively collected by your web browser solely to help us improve the site and understand visitor patterns. This may include:

• The internet domain and IP address from which you accessed our site
• The type of browser and operating system used
• The date and time you accessed our site
• The specific pages you visited
• If linked from another site, that site's address

When you send an email or submit an online form, you are voluntarily releasing that information to us. WSSC will not distribute personal information to third parties for direct or email marketing without prior consent. Contact us if you have questions about data retention.