Terms & Conditions

Fares and Passengers

  • Flexible Fares
    The Rock Transportation Services dba Whidbey SeaTac Shuttle & Charter has elected to invoke the provisions of WAC 480-30-420 and implement Flexible Fares. Under the provisions of section -420, Fuel Surcharges and Port access fees will no longer be applied to your fare. In order for us to more properly serve our customers we will now be permitted to set fares within a band both above and below the base fares to reflect these costs. Initially maximum fares may be as much a 25% above the base fares and there is no limit as to how far they may be reduced. If you have any questions please call our office at 360.679.4003 or contact us at reservations@seatacshuttle.com. The Washington Utilities and Transportation Commission (UTC) regulates us and proposed and passed these regulations. Penny Ingram of the UTC may be contacted at 360-664-1242 or pingram@utc.wa.gov or mail to: Washington Utilities and Transportation Commission 1300 S. Evergreen Park Drive SW P.O. Box 47250 Olympia, WA 98504-7250 E-Mail: comments@utc.wa.gov Telephone: 1-888-333-WUTC (9882).
  • Round Trip
    A round trip is one that originates point A and terminates at point B with a return from point B to Point A.
  • Adult Fares
    Adult fares apply to passengers who have reached or passed their 16th birthday but have not reached their 60th birthday on or before the date of travel.
  • Senior, Military & Industry Members
    • Senior is passenger who has reached their 60th birthday by the date of travel.
    • Military is a passenger who is on active duty with the U.S. Armed Forces, retired armed forces member or dependent who possesses a valid U.S. Armed Forces ID card.

    A discount may be applied to certain routes for seniors, or military and can be changed without notice. You must notify the reservation agent during the reservation process in order to receive a senior or military discount. We cannot issue a refund once the fare is purchased. See the fares page for applicable discounts.

  • Youth, Children & Infants
    A youth/child is a passenger who has not reached their 16th birthday by the date of travel and any youth/child under the age of 13 must be accompanied by an adult 18 or older. An infant under 2 years of age, when accompanied by a ticketed adult passenger, and not occupying a seat, will be carried free of charge. Children are not considered infants on the day of their second birthday and must purchase a ticket for all segments on which the child will be two years of age or older. One stroller and/or infant restraint will be carried free of charge when accompanying the infant or child. Diaper bags, play pens, etc. will count towards the baggage allowance of the ticketed passenger. A child/infant restraint system is highly recommended for all children under 8 years old unless the child is 4 feet 9 inches or taller. We do not provide child/infant seats and the driver cannot assist with the securing of the seat. All youths under 13 must be accompanied by a ticketed adult. Passengers 13 thru 17 years of age, traveling alone, must have an unaccompanied minor release form on file with the company prior to the date of travel.
  • Frequent User Fares
    Passengers traveling 10 round-trips within the preceding 6 months will receive 1 round-trip of the same or lesser value class fare. Passengers traveling 10 one-way trips within the preceding 6 months will receive 1 one-way trip of the same or lesser value class fare. The trip has no cash value and must be used within 12 months of being earned. To be earned it must be the person traveling regardless of who purchased the trip. When redeemed the traveler who earned the trip can assign the comp trip to any one they wish as long as they meet the same or lesser value class. Intra-Island fares are excluded from this provision.
  • National Security
    Through passenger(s) booked and traveling between a federal reservation or military installation with security procedures in effect and any other stop will be charged a $5.00 reservation transaction fee per person for this service.
  • Reservations using Customer Service Representatives
    Passengers not utilizing the on-line booking facility and requiring the services of Customer Service Agent by phone may be assessed a $1.00 reservation transaction fee. The fee does not apply if a late booking fee is already being applied.
  • Refusal of Service
    The company may refuse service to a person when:
    1. In the company’s judgment, providing the service would be hazardous, unsafe, or dangerous to persons or property;
    2. In the company’s judgment, driveways or roads are improperly constructed or maintained, do not have adequate turnarounds, or have other unsafe conditions;
    3. The customer has an outstanding amount due to the company;
    4. The customer refuses to allow company personnel, drivers, agents, or representatives access to baggage or other materials prior to it being loaded in or on the vehicle;
    5. The customer appears to be under the influence of drugs or alcohol; or
    6. The customer attempts to bring onboard the vehicle materials that would be detrimental to the safety or comfort of other passengers.
    7. The customer fails to comply with company rules or Driver instructions.

A company may refuse service to a person under other conditions that would be detrimental to the safety and comfort of passengers when those conditions are contained in the company’s filed tariff and time schedule.

Ticket Limitations, Redemption and Online Reservations

  • Ticket limitations, changes, cancellations and refunds
    One-way tickets will be good for 180 days from the date of sale. Round-trip tickets will be good for 180 days from the date of sale. A single transaction fee of as much as $15.00 per person per leg will be charged when reservations are re-scheduled, unscheduled or cancelled. Changes are not allowed after the scheduled departure time of the reservation. Reservations made less than 24 hours prior to departure may incur a $2.00 per person late booking reservation transaction fee. Reservations may not be changed to a date more than 180 days from the date of the original reservation. Unscheduled reservation must be used within 180 days of the date of the original reservation. Customers who fail to show up by the scheduled departure time of their reservation at the designated pick-up point or who have not canceled or changed their reservation at least 24 hours prior to that time are not eligible for a refund. Pending reservations will be made if the cancellation or change was caused by an airline delay or cancellation for use up to 6months with no rebooking fees. Refunds may be granted by the company due to other extenuating circumstances.
  • Ticket Redemption
    Unused tickets will be redeemed at the purchase price. Unused portions of round trip or commutation tickets will be redeemed by charging the regular fare or fares for the portion or portions used and refunding the balance of the purchase price except as provided for in the Ticket Limitations section of these rules.
  • Online Reservations
    Online reservations must be made at least 1 day in advance. If your desired departure time is less than 1 day in advance, please contact us by phone to place your reservation and a $2.00 late booking reservation transaction fee may be charged. Note that if you will be traveling to SeaTac International Airport for an outbound flight, it is recommended that you arrive at the airport at least 2 hours in advance of your flight’s scheduled departure time. If you are flying into SeaTac for our shuttle it is recommended that you land at least 1 hour prior to your scheduled shuttle departure time. It is the passenger’s responsibility to adhere to the standard airline or cruise ship check in time requirements/recommendations and to assess and allow the time required to clear TSA screening and/or customs. Please keep this in mind while booking your Whidbey SeaTac Shuttle & Charter reservation.

Animals and Baggage

  • Animals
    Generally dogs, cats and other live animals or birds will not be carried. Exception: Service dogs traveling with sight or hearing-impaired passengers, or documented disability passengers will be carried free of charge. Service dogs (properly documented) must be harnessed and will not be permitted to occupy a seat, but must lie or stand at the feet of the passenger. Other pets will be transported by prior arrangement at the sole discretion of the company. Companion, therapy, or emotional support pets do not meet ADA guidelines and must be housed in pet carriers provided by passenger in an IATA approved kennel not to exceed 32″ X 22.5″ X 24″ (size 300). These pets will be stowed in the luggage compartment. Smaller animals may be permitted in the passenger areas of the vehicle if they are in an IATA approved kennel not to exceed 9.5″ X 12″ X 17″ (size 50) and they must stay in the kennel, including heads and tails, during the entire trip. Animals will be moved to the luggage compartment if they have an offensive odor, create a noise disturbance or if a passenger is allergic to the animal. There is a $10.00 fee for each pet carrier, regardless of whether it is in the luggage compartment or with the passenger at their feet.
  • Oversize, overweight, excess luggage and Boxes
    Each ticketed passenger may carry 1 full sized bag, one hand-carry and one personal item such as a purse, briefcase or laptop computer. Each full sized bag may not exceed 50 pounds and be no larger than 62 linear inches (length + width + height) and your hand-carry may not exceed 40 pounds and be no larger than 10″ H x 17″ W x 24″ L. The first bag in excess of the allowance will result in a charge of $5 per trip leg (each direction of travel) and additional bags may result in a charge of $10 per bag per trip leg. Bags in excess of the allowance and not declared at the time of booking may be denied. Luggage exceeding the size and weight allowance may be allowed for a charge of $30 per item. No single piece of checked baggage may weigh more than 70 pounds or 80 linear inches (e.g.; surfboards, bicycles, scuba equipment) and will be carried on a space available basis. Passengers bringing allowed overweight baggage will be responsible for the loading and unloading of those bags. Boxes without handles such as Cardboard or Plastic Boxes/Tubs & Coolers no larger than 62 linear inches and not exceeding 40 pounds may be accepted by prior arrangement only. The 1st box is $10 and each additional box is $20 per box. Small boxes no larger than 36 linear inches may be substituted as a checked bag. We will not carry prohibited items as determined by TSA, even if they seem harmless if used in the home or workplace. All items brought onboard count toward your baggage limit except:
    • Assistive devices (cane, crutches, etc.)
    • Infant/child restraint devices for ticketed children
    • Outer garments (coat, hat, umbrella, etc.)
    • Beverage and reading material
  • Baggage Liability
    This company does not accept checked baggage. Checked baggage means passenger baggage that is accepted for transportation but is not carried in the passenger compartment of the vehicle. Most airporters do not provide checked baggage service. Baggage is placed in a secured portion of the passenger compartment that is separate from the seating area and accessed from the back of the vehicle. Should the company accept any checked baggage it is required to be liable for checked baggage at the rate of $100.00 per child and $250.00 per adult. It is further required to provide excess liability of up to $1000.00 per adult fare for checked baggage for an additional fee. A fee of $10.00 plus $2.00 per $100.00 (or any portion thereof) of excess valuation would be charged. Baggage contents would be subject to inspection and verification prior to issuing excess valuation. In such case forms would be available from the business office or the driver.

Schedule Delays & Interruptions

Carrier will not be liable for delays caused by accidents, breakdowns, road conditions or construction, ferry closures or delays, storms, traffic or other conditions beyond the control of the carrier and does not guarantee arrival at or departure from, any point at any specific time. The carrier endeavors to maintain the time schedules, but does not guarantee to be able to do so at all times.

Parking Policy

Parking is available at the following stops: Oak Harbor, Bayview and Langley/Clinton. Where parking is permitted it is at the courtesy of the stop owner. Parking is extremely limited at those locations. Please request your parking ID at the time of booking your reservation and it will be emailed to you. Print it out, cut off the Parking ID, place it face up on your dash and give the Waiver portion to the Driver.

A PARKING ID and a round trip reservation is required and there is a $3.00 per day fee payable to Whidbey SeaTac Shuttle for parking from day 1. You will need to call our office to reserve your parking and you will be assigned a numbered parking spot. You must park in that numbered spot only. The PARKING ID must be displayed on your dash. Vehicles left beyond the permitted number of days, without a parking ID, outside the designated area or interfering with the traffic flow will be towed at the owner’s expense and will be charged $10 per day for each day prior to towing. Parking reservations are on a ‘first to reserve’ basis.

  • Oak Harbor: Parking is located in the rear lot next to Planet Fitness (old Kmart store), best access is from S. Oak Harbor Street between Whidbey Ave and 3rd.
  • Bayview: Parking is located in the gravel lot next to Bayview Appliance & Mattress store.
  • Langley/Clinton: Parking is located in the parking lot at Ken’s Korner in the far end of the lot. Look for red and white feather banner for Whidbey SeaTac Shuttle & Charter.

Web Site Privacy Policy

Whidbey SeaTac Shuttle & Charter (WSSC) is committed to maintaining the privacy and security of the personal information of all visitors to this site to the fullest extent permitted by law.

When you visit the WSSC Web site, some basic information may be passively collected (automatically sent to us by your Web browser). This information will be used solely to help us make this site more useful to visitors, and to learn about the number of visitors to our site and the types of technology they use. All of this helps us ensure that this site is as useful as possible. This basic information that may be collected is as follows:

  • The Internet domain and IP address from which you accessed our site;
  • The type of browser and operating system used to access our site;
  • The date and time you accessed our site;
  • The specific pages you visited; and
  • If you linked to the WSSC site from another Web site, the address of that Web site.

When you send an e-mail to WSSC or submit information in an online form on the WSSC Web site, you are voluntarily releasing that information to us. Whidbey SeaTac Shuttle & Charter will not distribute information to third parties for direct marketing or e-mail marketing purposes without prior consent from the user of this Web site.

Different data collected on the WSSC web site is retained by WSSC for different periods of time. If you have specific questions about data retention, please contact us.