Fares and Passengers | Ticket Limitations, Redemption and Online Reservations
Fares and Passengers
- Peak Season Fares
Fares for all classes of passengers will increase on May 1st through the 2nd Saturday in October each year concurrent with the implementation of the Washington State Ferry peak season fares on the Mukilteo/Clinton Ferry Route. See Peak Season rate table.
- Round Trip Fares
Except as otherwise provided, round-trip adult fares will be $8.00 less than the sum of two (2) one-way adult fares. Round Trip Same Day Fares are the same as a round trip Youth fare.
- Adult Fares
Published fares are adult fares and apply to passengers who have reached or passed their 16th birthday. Except as otherwise provided, a round-trip adult fare will be $8.00 less than the sum of two (2) one-way adult fares.
- Senior, Military, Travel Agent & Industry Members
Senior, military, travel agent & industry fares will be $4.00 less than the regular one-way adult fare. Except as otherwise provided, a round-trip senior and military (active-duty, dependent, or retired) travel agent or industry fare will be $8.00 less than the sum of two (2) one-way senior, military, travel agent or industry fares. You must notify the reservation agent during the reservation process in order to receive a senior or military discount. We cannot issue a refund once the fare is purchased.
- Youth, Children & Infants
An infant under 2 years of age, when accompanied by a ticketed adult passenger, and not occupying a seat, will be carried free of charge. Children are not considered infants on the day of their second birthday and must purchase a ticket for all segments on which the child will be two years of age or older. An umbrella stroller and infant restraint will be carried free of charge in addition to the baggage allowance of the adult traveler. Diaper bags, larger strollers, play pens, etc. will count towards the regular baggage allowance of the adult ticketed passenger. A child/infant restraint system is highly recommended for all children under 8 years old unless the child is 4 feet 9 inches or taller. We do not provide child/infant restraint systems, they are the sole responsibility of the accompanying adult passenger and the driver cannot assist with the securing of the child/infant restraint system. Children under 16 years of age, occupying seats, will be charged 50% percent of the adult fare, adding sufficient cents to make the fare end in "0" or "5." All children under 13 must be accompanied by an adult 18 or older and must have a minor release form signed by a parent or guardian.
Download the Unaccompanied Minor Release Form (PDF).
- Travel Agents & Industry Members
Except as otherwise provided, round-trip Travel Agent & Industry fares will be $8.00 less than the sum of two (2) one-way Travel Agent fares.
- Frequent User Fares
Passengers traveling 10 round-trips within the preceding 6 months will receive 1 round-trip of the same or lesser value class fare. Passengers traveling 10 one-way trips within the preceding 6 months will receive 1 one-way trip of the same or lesser value class fare. The trip has no cash value and must be used within 12 months of being earned. Intra-Island fares are excluded from this provision.
- Group Discount
Groups of 4 or more booked under the same reservation number will receive a ten percent (10%) discount on the total reservation. If at some date subsequent to original booking, the number of passengers is reduced to less than 4, the discount is rescinded. Intra-Island fares are excluded from this provision.
- Hotel or Motel Service
Through passengers booked on the same reservation and traveling between Whidbey Island and SeaTac who desire to be dropped off or picked up at a hotel or motel within one mile of SeaTac or within 1 mile of Oak Harbor will be charged $2.00 per reservation for drop off or pick up per reservation in addition to the sum of applicable fares as listed above.
- Port Access
All customers are required to comply with all Port rules and regulations. A Port access fee of $1 per passenger for pick up or drop off at any Port will be charged in addition to the sum of applicable fares as listed above.
- National Security
Through passenger(s) booked and traveling between a federal reservation or military installation with security procedures in effect and SeaTac who desire to be dropped off or picked up on those installations will be charged a $3.00 security fee per person for pick up or drop off per reservation from the installation in addition to the sum of applicable fares.
- Refusal of Service
The company may refuse service to a person when:
A company may refuse service to a person under other conditions that would be detrimental to the safety and comfort of passengers when those conditions are contained in the company's filed tariff and time schedule.
- In the company's judgment, providing the service would be hazardous, unsafe, or dangerous to persons or property;
- In the company's judgment, driveways or roads are improperly constructed or maintained, do not have adequate turnarounds, or have other unsafe conditions;
- The customer has an outstanding amount due to the company;
- The customer refuses to allow company personnel, drivers, agents, or representatives access to baggage or other materials prior to it being loaded in or on the vehicle;
- The customer appears to be under the influence of drugs or alcohol; or
- The customer attempts to bring onboard the vehicle materials that would be detrimental to the safety or comfort of other passengers.
- The customer fails to comply with company rules or Driver instructions.
Ticket Limitations, Redemption and Online Reservations
- Ticket limitations, changes, cancellations and refunds
One-way tickets will be good for 180 days from the date of sale. Round-trip tickets will be good for 180 days from the date of sale. A single transaction fee of as much as $10.00 per person per leg will be charged when reservations are re-scheduled, unscheduled or cancelled. Changes are not allowed after the scheduled departure time of the reservation. Reservations made less than 24 hours prior to departure may incur a $2.00 per person late booking fee. Reservations may not be changed to a date more than 180 days from the date of the original reservation. Unscheduled reservation must be used within 180 days of the date of the original reservation. Customers who fail to show up by the scheduled departure time of their reservation at the designated pick-up point or who have not canceled or changed their reservation at least 24 hours prior to that time are not eligible for a refund. Refunds will be made if the cancellation or change was caused by an airline delay or cancellation. Refunds may be granted by the company due to other extenuating circumstances.
- Ticket Redemption
Unused tickets will be redeemed at the purchase price. Unused portions of round trip or commutation tickets will be redeemed by charging the regular fare or fares for the portion or portions used and refunding the balance of the purchase price except as provided for in the Ticket Limitations section of these rules.
- Online Reservations
Online reservations must be made at least 1 day in advance. If your desired departure time is less than 1 day in advance, please contact us by phone to place your reservation and a $2 fee will be charged. Note that if you will be traveling to Sea-Tac International Airport for an outbound flight, it is recommended that you arrive at the airport at least 2 hours in advance of your flight's scheduled departure time. If you are flying into Sea-Tac for our shuttle it is recommended that you land at least 1 hour prior to your scheduled shuttle departure time. Please keep this in mind while booking your Whidbey-SeaTac Shuttle reservation.
Animals and Baggage
Generally dogs, cats and other live animals or birds will not be carried. Exception: Service dogs traveling with sight or hearing-impaired passengers will be carried free of charge. Properly harnessed service dogs will not be permitted to occupy a seat, but must lie or stand at the feet of the passenger. Other pets may be transported by prior arrangement at the sole discretion of the company. Permitted animals must be housed in pet carriers provided by passenger in an IATA approved kennel not to exceed 20”X19”X27” (size 200). These pets will be stowed in the luggage compartment. Smaller animals may be permitted in the passenger areas of the vehicle if they are in an IATA approved kennel not to exceed 9.5”X12”X17” (size 50) and they must stay in the kennel, including heads and tails, during the entire trip. Animals with offensive odors, creates a noise disturbance or if another passenger has allergic reaction to the animal, that animal will be moved to the luggage area. The following rates apply for the transportation of pets, a $10.00 fee per trip leg (each direction of travel). Larger animals may be transported by a pre-arranged charter, maximum kennel size is 30” X27” X40” (size 500) on any charter.
- Oversize, overweight or excess luggage: Each ticketed passenger may carry 1 full sized bag, one hand-carry and one personal item such as a purse, briefcase or laptop computer. Each full sized bag may not exceed 50 pounds and be no larger than 62 linear inches (length + width + height) and your hand-carry may not exceed 40 pounds and be no larger than 10” H x 17” W x 24” L. The first bag in excess of the allowance will result in a charge of $5 per trip leg (each direction of travel) and additional bags will result in a charge of $10 per bag per trip leg. Active duty military on orders may have 2 checked bags at no additional charge. Bags in excess of the allowance and not declared at the time of booking may be denied. Luggage exceeding the size and weight allowance may be allowed for a charge of $30 per item. No single piece of checked baggage may weigh more than 70 pounds or 80 linear inches (e.g.; surfboards, bicycles, scuba equipment) and will be carried on a space available basis. Passengers bringing allowed overweight baggage will be responsible for the loading and unloading of those bags. By prior arrangement, we may accept Cardboard or Plastic Boxes/Tubs & Coolers without a single handle for $30 each. Smaller sized boxes no larger than 12” H x 12” W x 12” L may be substituted for your checked bag. We will not carry prohibited items as determined by TSA, even if they seem harmless if used in the home or workplace. All items brought onboard count toward your baggage limit except:
- Assistive devices (cane, crutches, etc.)
- Infant/child restraint devices for ticketed children
- Outer garments (coat, hat, umbrella, etc.)
- Beverage and reading material
- Baggage Liability
This company does not accept checked baggage. Checked baggage means passenger baggage that is accepted for transportation but is not carried in the passenger compartment of the vehicle. Most airporters do not provide checked baggage service. Baggage is placed in a secured portion of the passenger compartment that is separate from the seating area and accessed from the back of the vehicle. Should the company accept any checked baggage it is required to be liable for checked baggage at the rate of $100.00 per child and $250.00 per adult. It is further required to provide excess liability of up to $1000.00 per adult fare for checked baggage for an additional fee. A fee of $10.00 plus $2.00 per $100.00 (or any portion thereof) of excess valuation would be charged. Baggage contents would be subject to inspection and verification prior to issuing excess valuation. In such case forms would be available from the business office or the driver.
Schedule Delays & Interruptions
Carrier will not be liable for delays or interruptions caused by accidents, breakdowns, bad conditions of roads, ferry closures, storms or other conditions beyond the control of the carrier and does not guarantee arrival at, or departure from, any point at any specific time. The carrier endeavors to maintain the time schedules, but does not guarantee to be able to do so at all times due to conditions listed above.
We do not offer parking at all stops. Parking is at the courtesy of the stop owner. Only the Oak Harbor 7-11 (in the designated area to the West) and the Langley (Naomi's) Valero Mini-Mart offer parking. For the Oak Harbor 7-11 a PARKING ID is required and there is a $2.00 per day fee payable to Whidbey-SeaTac Shuttle for parking in excess of 7 days. Parking is extremely limited and on a first come first served basis. Please request your parking ID at the time of booking and obtain it from your driver and insure it can be read by placing it face up on your dash. This does not guarantee a space, but only identifies your car so it will not be towed during the identified and pre-paid days. Vehicles left beyond the permitted number of days or without a parking ID are subject to towing. All vehicles must be in the designated parking area and not interfere with the traffic flow or they will be towed.
At the Langley (Naomi's) Valero Mini-Mart there is a fee that varies by the number of days parked and is payable directly to the counter staff inside the store. You must provide them with your vehicle's license plate number and description and pay in advance. Whidbey-SeaTac Shuttle is not responsible for damage or theft to parked vehicles at any stop.
Whidbey-SeaTac Shuttle (WSS) is committed to maintaining the privacy and security of the personal information of all visitors to this site to the fullest extent permitted by law.
When you visit the WSS Web site, some basic information may be passively collected (automatically sent to us by your Web browser). This information will be used solely to help us make this site more useful to visitors, and to learn about the number of visitors to our site and the types of technology they use. All of this helps us ensure that this site is as useful as possible. This basic information that may be collected is as follows:
When you send an e-mail to WSS or submit information in an online form on the WSS Web site, you are voluntarily releasing that information to us. Whidbey-SeaTac Shuttle will not distribute your information to third parties for direct marketing or e-mail marketing purposes without prior consent from you, the user of this Web site.
- The Internet domain and IP address from which you accessed our site;
- The type of browser and operating system used to access our site;
- The date and time you accessed our site;
- The specific pages you visited; and
- If you linked to the WSS site from another Web site, the address of that Web site.
Different data collected on the WSS web site is retained by WSS for different periods of time. If you have specific questions about data retention, please contact us.